At KOTĀN, every order is carefully packaged in our atelier in Tokyo and dispatched with the same attention we give to every piece we make.

Domestic Shipping - Japan

We ship to all addresses within Japan. Orders are typically dispatched within 2 business days. Delivery times and costs will be confirmed at checkout.

International Shipping

We ship worldwide. International orders are typically dispatched within 2 business days. Delivery times vary by destination and will be confirmed at checkout. Please note that any customs duties, taxes, or import fees applicable in your country are the responsibility of the customer and are not included in the order total.

Order Processing

All orders are processed and dispatched from our Tokyo atelier. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

Damaged or Lost Parcels

If your order arrives damaged, please contact us immediately at info@kotan-tokyo.com with your order number and photographs. If your parcel is lost in transit, please contact us and we will do our best to resolve the situation with the carrier on your behalf.

For any further information, please do not hesitate to contact us at info@kotan-tokyo.com.